About Craig's Car Care, Inc

Auto Repair in Allen, TX — Serving the Community Since 1996

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Meet the Team at Craig's Car Care

At Craig’s Car Care., the work we do every day is shaped by the people in the shop. From ownership and management to service advisors, technicians, and support staff, our team works side by side to make sure clients get clear answers, honest inspections, and service they can feel comfortable with.

Many of our team members have been here for years—some for decades—gaining hands-on experience with Domestic, Asian, and European vehicles along the way. That experience in the shop matters. It means vehicles are looked at carefully, concerns are taken seriously, and recommendations are based on what we actually see, not guesswork or shortcuts.

Craig’s Car Care is an ASE Blue Seal of Excellence facility staffed by ASE-certified technicians and recognized as a NAPA AutoCare Gold Shop. The shop is also BBB Accredited and an active member of the Allen Fairview Chamber of Commerce, reflecting long-standing community and industry trust.

OWNERSHIP & LEADERSHIP

The Heart of the Shop

Craig & Tina Zale

Owners

Meet Craig and Tina Zale, the owners of our shop and the heart behind everything we do. Craig and Tina work hard to create a place where clients feel welcome and the team has the support they need to succeed. Their vision, leadership, and dedication set the tone for our shop every day.

When they aren’t running the business, Craig and Tina enjoy working on their farm, grilling and cooking, and catching a movie whenever they get the chance. Whether they’re outdoors, in the kitchen, or at the theater, they know how to balance hard work with enjoying life.

Founder / Owners

Craig Zale

Owner & Founder

Craig Zale founded Craig’s Car Care, Inc. on August 1, 1996, after beginning his career in the automotive repair industry in 1987. With nearly 39 years of hands-on experience, Craig brings deep technical knowledge and operational insight to the shop.

As an ASE Master Technician, Craig remains closely involved in maintaining the standards that define how the shop operates. His leadership emphasizes inspection-first service, clear explanations, and accountability—values that continue to guide how repairs are recommended and performed.

Tina Zale

Owner

Tina Zale is a co-owner of Craig’s Car Care, Inc. and plays a key role in supporting daily operations and long-term organization. Her focus on structure, communication, and consistency helps ensure customers experience a smooth, predictable visit from start to finish.

Working alongside Craig, Tina supports the systems that keep scheduling, follow-up, and internal coordination running efficiently.

Management & Service Advisors

Your First Point of Contact

Matt Malik

Manager

Meet Matt Malik, our Service Manager and the driving force behind the day-to-day operations of the shop. Matt works closely with the entire team to keep things running smoothly, support the staff, and ensure every client receives top-level service. His leadership, organization, and commitment to the team help set the standard for how we operate.

When Matt isn’t at work, he enjoys relaxing by the pool, grilling, and spending quality time with his wife and two daughters. Family time is important to him, and he brings that same sense of care and dedication to the shop every day.

Jason Rodriguez

Assistant Manager / Service Advisor

Say hello to Jason Rodriguez, our Assistant Manager and Service Advisor! Jason plays a key role in keeping the shop running smoothly, ensuring clients are taken care of, and helping the team stay on track day in and day out. His knowledge, leadership, and dedication make him an essential part of our operation.

When Jason isn’t at work, you’ll likely find him enjoying all things sports. He’s a big fan of the Dallas Cowboys, Dallas Mavericks, and Texas Rangers, and never misses a chance to talk about the latest game. He also enjoys golfing and, most importantly, spending time with his grandkids.

Jamie Dallas

Service Advisor

Meet Jamie Dallas, one of our Service Advisors and a friendly face you’ll see helping clients keep their vehicles on track. Jamie brings energy, dedication, and great communication to the front counter, making sure every client feels taken care of from start to finish.

When he’s not at the shop, Jamie is a huge sports fan — especially the New York Giants. He’ll be the first to tell you that this is their year every single season! Outside of sports, Jamie stays busy building his house and is also preparing for an exciting new chapter in life — becoming a Dad soon.

Your Certified Technician Service Team

Jaime Castellanos

Shop Foreman / Lead Technician

Meet Jaime Castellanos, our Shop Foreman and Lead Technician, and the backbone of our production floor. An ASE Master Technician with L1, L3, and L4 certifications, Jaime brings 39 years of automotive repair experience, including 15 years with Craig’s, to the team. He keeps the shop running efficiently, supports the technicians, and helps ensure every job meets our high standards for quality, accuracy, and reliability. His extensive knowledge, leadership, and problem-solving skills make a significant impact on the shop every single day.

When Jaime isn’t at work, he’s always creating something. He enjoys smoking meats on his custom water-heater-turned-smoker, building projects with his 3D printer, and relaxing with a good movie. Whether it’s in the shop or at home, Jaime is always working with his hands and bringing ideas to life..

Thad Duckworth

ASE Certified Master Technician

Meet Thad Duckworth, our ASE Certified Master Technician and one of the most experienced members of our team. With 30 years of experience as an automotive technician, including 20 years with Craig’s, Thad brings extensive knowledge, precision, and dedication to every repair. His skill, attention to detail, and diagnostic expertise help ensure every vehicle that comes through our doors is repaired correctly the first time. Thad is also known for being a dependable team member who is always willing to lend a hand and share his expertise.

When Thad isn’t in the shop, he enjoys grilling, spending time with his family, and woodworking. Whether he’s perfecting a recipe on the grill or building something by hand, Thad brings the same care and craftsmanship to his hobbies as he does to his work.

Garrett Zale

ASE Certified Technician

Meet Garrett Zale, our ASE Certified Technician and a key part of our shop’s technical strength. Garrett holds multiple ASE certifications (A1, A3, A4, A5, A6, A7, A8, and G1) and brings three years of hands-on experience—all with our team—giving him a deep familiarity with our standards and the vehicles we service. He’s known for his strong diagnostic skills, attention to detail, and a work ethic you can count on, especially when it comes to solving complex repair issues and keeping our clients safely on the road.

When Garrett isn’t in the shop, you’ll find him outdoors doing what he loves. He enjoys farming on his tractor, fishing, and racing his 1974 GMC C1500. Whether it’s working the land, casting a line, or pushing his truck to the limit at the track, Garrett’s passion for hands-on work doesn’t stop when the workday ends.

Robert Morgan

General Service / Preventative Maintenance Technician

Meet Robert Morgan, our General Service and Preventative Maintenance Technician. Robert plays a vital role in keeping vehicles properly serviced and road-ready. His reliability, experience, and willingness to jump in wherever needed make him a valued part of our team.

When Robert isn’t in the shop, he loves the outdoors. He enjoys camping, riding his dirt bike and 4-wheelers, and most of all, spending time with his grandkids. Whether he’s on the trail or around the campfire, Robert knows how to enjoy life outside of work.

Markel Franklin

Facilities Maintenance / Shuttle Service

Meet Markel Franklin, our Facilities Maintenance and Shuttle Service specialist. Markel helps keep our building in top shape and ensures our clients have reliable transportation when they need it. His dependability and behind-the-scenes work help everything run smoothly day in and day out.

When Markel isn’t at the shop, he enjoys spending time outdoors. He loves camping, fishing, and cooking. Whether he’s casting a line, sitting by the campfire, or cooking up something great, Markel knows how to relax and enjoy his time off.

One Team, One Standard

No matter someone’s role at Craig’s Car Care, everyone is working toward the same thing: helping clients feel informed, respected, and confident about their vehicle. The way we do that doesn’t change from one visit to the next.

We start by inspecting the vehicle and clearly explaining what we see so clients can review recommendations and approve any repairs before work is performed. We take the time to explain what we’re seeing, provide written estimates, and answer questions so there are no surprises. Just as importantly, we treat every vehicle like it matters—because it does—and we respect our clients’ time by doing the job carefully, not cutting corners.

Qualifying repairs are backed by our 4-Year / 40,000-Mile Nationwide Warranty on parts and labor, reinforcing our commitment to long-term reliability and accountability.

Proudly serving Allen, Lucas, McKinney, Plano, Wylie, Murphy, Fairview, Parker, and surrounding Texas communities.

Learn More or Schedule Service

If you’d like to learn more about our services or schedule an appointment, the team at Craig’s Car Care is ready to help.