Average rating: 4.9 out of 5

986 Reviews

Testimonials: Hear What Our Customers Say About Us

At Craig’s Car Care in Allen, TX, we pride ourselves on providing top-quality automotive services to our valued customers. But don’t just take our word for it. See what our clients have to say about their experiences with us! 

Here are a few testimonials from those who have trusted Craig’s Car Care for their vehicle needs.

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Matt Burkley

March 17, 2023

5/5
I was completely blown away by the level of service I received from my advisor Jason, and Matt the manager. I dropped off my truck and had a clean loaner ready to drive with a full tank of gas! Last time I used Enterprise or a dealer loaner they were always filthy and never full of gas. When I picked my truck up they even invited the technician to come answer any questions I had. I was charged exactly what I was quoted with no hidden fees, and a very large repair was completed in just one day. 10/10 would recommend this company to everyone I know. They are customer focused, and exceptional in delivery.
Good morning Matt, Thank you for the wonderful review and trusting us with your Silverado. It was our pleasure to be of service and we look forward to being of service in the future. We greatly appreciate your business.:)

- Craig's Car Care

P T

March 7, 2023

1/5
They want $300 to run diagnosis codes when you can run them for free anywhere else. My fix would cost $30 in parts and right out the bat they want $300 just to diagnose. Scam alert.
Good afternoon Mr. or Mrs. PT. Please read this as it is very important. What you get from a parts store is not the same as what you get from a reputable shop. To “just pull codes” we do not charge and can do this on the front driveway while you wait and give you the results whether it is 1 code or 10 from 1 module or 40, it does not pin point what is actually wrong in most cases, Also shops that say they do not bill for testing are in most cases, hiding the cost of that testing into the final repair bill. But to correctly identify the data trouble codes, preform the necessary testing and inspections to first verify if a sensor has failed, bad wiring, a vacuum leak, low fuel pressure, engine misfires, bad ground, poor programing, clogged filters, etc. we do charge for this time and experience and tools (factory level testing equipment and not what they use at a parts store) for a technician (a real person) to get paid for working. kind of like when you go to work you would like to get paid, right?. The testing time charged for will often end of saving our clients time and hard earned money by identifying what is actually wrong. Case in point, we recently had a client replace all 3 of 6 of his own oxygen sensors based on a parts store with a pocket scanner telling him he had “bad o2 sensors” he spent over $460.00 in sensors plus he said he bought some of the specialty tools (like $100.00) to do the work himself. But still had the same “Oxygen sensor code” he brought it to us and our detailed testing that was given to the client with pictures and video found rat chewed wiring that was the actual problem. Cost of the testing and repairs were $350.00. Had he come to us first we would have saved him $210.00. When bashing a 27 year old business with a very good reputation and very dedicated, experienced ASE certified technicians please compare apples to apples.

- Craig's Car Care

Caron Duncan

March 5, 2023

5/5
I brought my 2013 Dodge Durango into Craigs Car Club based on an excellent referral. Everything that I was told about Craigs customer service experience was accurate. The team was very honest, transparent, and helpful. They made a very difficult situation easy, and stress free. Thank you Jason, Matt, Robert M and Team for an absolutely excellent experience!
Good morning Caron, thanks for the five star review. Your complete satisfaction and trust is the most important thing to our team. We pride ourselves in strong client service. Thank you again for your business.

- Craig's Car Care

Tim Mohan

March 2, 2023

5/5
Fantastic service as usual – got us in early for inspection and completed in less than half hour while we waited Thanks again you guys are great !

- Craig's Car Care

A Felton

February 8, 2023

5/5
I took my 2005 Deville in to Craig, they did an excellent job! My car went in being in mint condition and came back in mint condition. The team was professional and timely! They even completed my vehicle in icey weather conditions. A+ to Craig Car Care.

- Craig's Car Care

Brenda Halpin

January 21, 2023

5/5
Great service, dependable, honest, prompt!
Thank you Brenda for your kind words and we appreciate your business. We hope you have a wonderful day!

- Craig's Car Care

Patsy Williams

January 16, 2023

5/5
The best ever in customer service. Scott handles the most unusual issues perfectly.
Good Morning, Thank you so much for the very kind words. It was our pleasure to be of service and we appreciate your business.

- Craig's Car Care

THE RECYCLING Guy’s

January 1, 2023

5/5
This is the place when you need your car or truck work on, very honest and caring man and company. People that you can trust and know that you and your car is in good hands. Highly recommend them for all your car needs.

- Craig's Car Care

Kris Branch

December 22, 2022

5/5
We’ve never used Craigs car care before, and we were pleasantly surprised at their friendliness, efficiency and excellent communication!!! We will certainly be back!!!
Good Afternoon Kris, Thank you for trusting us with your Ford Pick up, it was our pleasure to be of service and we appreciate your business.

- Craig's Car Care

r brown

December 20, 2022

5/5
i have had the pleasure to cross paths with the ccc family with our vehicles for many years. never disappointed| they are top shelf in communication, quality of work, and most importantly, consider the relationship as equals. a couple of times, needed to return a vehicle and as always, they were pleasant and addressed the issue for each occurrence. they are very good in providing written and video/picture analysis to augment their verbal assessment. oh and by the way, one never feels it’s an inconvenience with follow up conversations are necessary.

- Craig's Car Care