Average rating: 4.9 out of 5

986 Reviews

Testimonials: Hear What Our Customers Say About Us

At Craig’s Car Care in Allen, TX, we pride ourselves on providing top-quality automotive services to our valued customers. But don’t just take our word for it. See what our clients have to say about their experiences with us! 

Here are a few testimonials from those who have trusted Craig’s Car Care for their vehicle needs.

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Joelle Fox

April 12, 2021

5/5
My starter on my KIA Optima went bad. Took it to Craig’s Car Care and they confirmed the problem, fixed it that same day, topped off my oil, and took the time to explain it all to me. Fantastic service. Found my new Go-To for car repairs! Thanks guys!
My starter on my KIA Optima went bad. Took it to Craig’s Car Care and they confirmed the problem, fixed it that same day, topped off my oil, and took the time to explain it all to me. Fantastic service. Found my new Go-To for car repairs! Thanks guys!

- Craig's Car Care

Cynthia Anderson

April 7, 2021

5/5
The AC stopped working in my car and I dreaded taking it to the shop. I expected an exorbitant bill, but Matt and the team at Craig’s Car Care completed the work in record time and at a reasonable price. They also took care of my check engine light, and my inspection. They are fast, friendly, and fair every time!
Good Afternoon Cynthia, Thank you for the very kind words, It was our pleasurer to be of service and we appreciate your business.

- Craig's Car Care

Dusty Reynolds

April 5, 2021

5/5
Markel did a great job on my son’s 1985 F150… the service we received and the knowledge of the mechanics gives us confidence we are at the right place

David Cornett

March 29, 2021

5/5
Good morning David, It was our pleasurer to be of service and we appreciate your business.

- Craig's Car Care

Anne Kjellgren

March 26, 2021

5/5
Have used these guys for over 12 years. Wouldn’t take our vehicles anywhere else. <3
Good Morning Anne :). Thank you for the wonderful review. As always it is our pleasurer to be of service and we greatly appreciate your business.

- Craig's Car Care

Kelly Capps-Tekavec

March 22, 2021

5/5
This is the best car shop I have ever been to. Pricing reasonable, service very good and repairs done quickly and accurate. I would highly recommend this place!
Good afternoon Kelly, Thank you for the recommendation and choosing us to service your BMW. It was our pleasure to be of service and we appreciate your business.

- Craig's Car Care

Judy Craig

March 22, 2021

5/5
I have been using Craig’s for maintenance on my car for 6 years. Always professional and they explain all options prior to service. I would highly recommend them.
Hello Judy, Thanks for the great recommendation and your business. It is always a pleasure to be of service keeping the Elantra on the road.

- Craig's Car Care

John Borserine

March 22, 2021

1/5
I was quoted $458 to change to 2 spark plugs and ignition coils in my 2013 F150, and over $900 for a replacement of my backup camera, with NO assurance, the emblem would be usable after the fact. Oh, by the way all while I was in the hospital.
Good afternoon John, I am sorry your last visit was not to your satisfaction. The spark plug and coil you had recently replaced was not working correctly and we were recommending to replace 2 of the 8 you had just done with a new high quality coils and plugs so the misfires from those two cylinders would not continue. This would also had come with the 3 year, 36,000 mile parts and labor warranty and both the high quality pats ,warranty and labor will cost more than when you do the work yourself. The rear camera you were concerned about has a plastic emblem that at times will not come off with the plastic clips not breaking, we do try very hard to not have these break but at times it does and would need to be replaced. The quote was to have this on the estimate only if they did break so you knew all this upfront and would have been not replaced had the clips stayed in place. We do appreciate your valuable feed back and for allowing us to replace the vacuum pump. I also do wish you a speedy recovery and will call you to discuss what you feel will make this last visit fair for you. Thank you again and I Iook forward to speaking with you soon. Craig

- Craig's Car Care

Xanthe Davis

March 19, 2021

5/5
Thank you Xanthe for the review. The Ford Expedition is really a great truck. We appreciate your business and for choosing Craig’s Car Care to service your vehicle.

- Craig's Car Care

John McDonnell

March 18, 2021

5/5
I’m a disabled USMC Vietnam vet, wounded in Vietnam and now dealing with Stage 4 Melanoma. My son and I flew from Oregon to pick up the van I won on eBay, from a person in Frisco, TX. The owner dropped the van, keys and signed title off at the hotel I was staying at, before I arrived, without ever meeting with me and going over the van, for our ride back to Oregon. It turned out that the van had both front tire stem, battery and steering column issues, along with no heat at all, just to name a few. These problems were never mentioned in the eBay listing. So, after calling for a tow, because the van was not driveable, it was towed to Craig’s Car Care (CCC). The men at CCC were able to replace the front 2 tire stems, steering column and battery, so we could begin our drive back to Oregon. Because there was an electrical short, I had to remove the plus cable from the battery at night when we checked into a hotel. We were truly stuck as I couldn’t drive the van in its condition as it was. The guys at CCC did a fine job with the steering column, tires and battery, to where I could carefully and slowly drive the van home. I must say that, other than the seller of the van, who lives in Frisco but is from New Hampshire, everyone else I met in Texas were very supportive and helpful to me as I was in a very difficult situation. This van was purchased to be the vehicle that would help bring local veterans to the VA hospital in Portland for our scheduled treatments. It still needs more repairs done to it to safely drive on the road, but we never could have made it back to Oregon without their assistance. When I needed help they came through for us in a big way. Now all I can try to do is to seek legal measures against the seller/owner. I’ll always be grateful for Craig’s Car Care for helping us in a very difficult situation. They were True Professionals. John McDonnell, Depoe Bay, Oregon.
Good morning John, thank you very much for the wonderful review. It was truly our pleasure and honor to help be a part of helping to get you your son and the van safely back home. We greatly appreciate your business and more importantly your service and sacrifice for our great country. Also our warranty goes with you all the way home through the Napa Auto Care system if you should ever need help in that area. Please don’t hesitate to ask if we can ever be of assistance in any way. Thanks again and God bless. Signed Craig, Tina, Matt, Thad, Jaime,Brian, Robert, Markle

- Craig's Car Care